Privacy Policy
Your trust matters. This policy explains, in plain English, what information UrSafeSpace collects, how it's used, and how it's kept safe.
This Privacy Policy applies to the UrSafeSpace website and the online counselling practice of Shagoon Maurya. Because we work with clients worldwide via telehealth, we aim to handle your information carefully and transparently, in keeping with recognised privacy principles.
Information we collect
We only collect what we need to respond to you and provide our service. This may include:
- Contact and enquiry details you provide through our contact form, email, phone or booking tools, such as your name, email address, phone number and the message you send.
- Technical information collected automatically when you visit the site, such as your browser type, device and general location, via cookies or analytics (see below).
How we use your information
We use your information to:
- Respond to your enquiries and arrange your free consultation or sessions;
- Provide, personalise and keep records of your counselling care;
- Send you information you've asked for and manage appointments;
- Meet our professional, ethical and legal obligations; and
- Understand and improve how the website works.
We do not sell your personal information, and we don't use your details for unrelated marketing without your consent.
Confidentiality of your sessions
What you share in counselling is treated as confidential and kept within the standard legal and ethical limits that apply to registered counsellors and psychotherapists. There are rare exceptions, for example, where there is a serious risk to your safety or someone else's, or where disclosure is required by law. These limits are explained to you at the start of our work together.
Data storage and security
We take reasonable steps to protect your information from loss, misuse and unauthorised access, including secure, access-controlled systems and encryption where appropriate. No method of transmission or storage is ever completely secure, but we work to safeguard your data and to keep it only for as long as we need it, or as required by our professional and legal obligations.
Third-party tools
To run the practice we rely on trusted third-party services, which may process limited information on our behalf. These can include secure video/telehealth platforms, online booking or practice-management tools, email providers, and payment processors. Each has its own privacy practices, and we choose providers that take confidentiality and security seriously.
Cookies and analytics
Our website may use cookies and privacy-respecting analytics to understand how visitors use the site so we can improve it. This information is generally aggregated and does not identify you personally. You can control or disable cookies through your browser settings, though some parts of the site may work less smoothly if you do.
Your rights
You have the right to ask what personal information we hold about you, to request corrections, and to request that we delete information where we're not legally required to keep it. You can also withdraw consent for non-essential uses at any time. To make a request, just get in touch using the details below.
Contact us
If you have any questions about this policy, or about how your information is handled, please contact us at shagoonmaurya@gmail.com or via our contact page.
We may update this policy from time to time. Any changes will be posted on this page.
Have a question first?
You're welcome to reach out before booking. Ask anything, there's no obligation.
Get in touch